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robd54
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Regular Visitor

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4 Messages

Monday, June 9th, 2025 7:52 PM

How to get an XB10?

Hello, I stopped by my local Xfinity store to try to upgrade my router to the XB10 and they didn't have any in stock. They directed me to call but I can't seem to get through to a live agent easily. I have, what I believe, is the highest speed tier and would like the XB10 to take full advantage of it. Can you please advise how I can get one either shipped to me or my local store? Thank you so much in advance!

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3 days ago

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EG

Expert

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111K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

Official Employee

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985 Messages

3 days ago

Good afternoon @robd54, and thanks for submitting a post today. Our XB10 gateways are currently only available for our customers on the XClass of internet service. Are you currently on that internet tier? 

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robd54

Regular Visitor

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4 Messages

I believe I am, I have the 2100/300 speed tier to my knowledge and would consider the XClass if I don't have it.  Please advise and thank you!

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3 days ago

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XfinityRaf

Official Employee

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985 Messages

Thanks for confirming. That internet tier is not an XClass speed tier. You can find more information about it here https://www.xfinity.com/learn/internet-service/xclass. On that site, you'll also be able to sign in to see if it is available at your location. Let us know if you have any further questions. 

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3 days ago

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