How to get a real person?

@user_d8x5g0 

I've been trying for HOURS to speak to a real human! The AI can't answer my questions and I can not get to a real live human! Does Xfinity even have real people anymore??

Everyone that posts here is real.

What issue are you having?

Hello user_d8x5g0 I'm so sorry to hear about the frustrations with the Xfinity Assistant. It is designed to help streamline basic customer questions, and I'm saddened to hear that didn't work for you this time.  

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.