Visitor
•
1 Message
how to file property claim
Comcast was working on the system outside our home on Wednesday, September 14th. The tech crossed lines shooting an electrical charge to our home. The charge did considerable damage - blew out our home surge protector, blew out two bedroom surge protectors, and blew out our refrigerator upstairs. The surge blew out two panel breakers as well as two kitchen GFCIs which fortunately protected our stove and microwave. The electrician we hired traced the damage confirming it originated at the Comcast site. Right after the tech sent the electrical charge, he got into his truck and drove up the street and around the corner. I got into my car and found him talking to someone on his cell. When I approached the technician, he denied having anything to do with our electrical problem. We immediately ordered another refrigerator (the same model and year of the one Comcast ruined), are having to have our electrical box rewired, replacing home and inside surge protectors, and have suffered financial damage in the form of lost food since Lowes is unable to deliver our new fridge until Sunday, September 18th. We lost close to $1,000 worth of meat alone having just received deliveries of meat and chicken from our usual supplier. This doesn't include the loss of inside food that we're unable to keep cold. We've filed an insurance claim with USAA and expect Comcast to accept full financial responsibility for all of our damages and costs in repairing our home and appliances. We did not call Comcast out to fix or repair or even look at our system. We have no idea why Comcast was out here in the first place, unless it was to throttle back our service as they sometimes do. We expect full compensation from Comcast.
XfinityGabby
Official Employee
•
798 Messages
6 months ago
Hello, @user_legal2u2, we appreciate you taking the time to reach out to our Digital Care Team. That's certainly not the experience we want you to have and understand how pricey it can be to have electrical issues and having to purchase new appliances. We can certainly open a ticket to investigate the incident, please send a Direct Message with your full name and address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0
Dumbplumber
Visitor
•
1 Message
2 months ago
This just happened to me at me mobile home on January 24th. I had the tech come out to fix spotty internet, which he did fix. However he noticed a random ground wire attached to their coax cable and said, “I don’t know why that’s there.” “You wont need that anymore.” I’ll cut it and remove it.” Trusting in his expertise I gave the OK. Once the line was cut I lost power all over and my GFI were all red and I smelled smoke. When I asked him If that was him of course he said no and showed me what he touched. He told me to contact Peco for help so I did. While on the phone with them the tech called an electrician who he said told him to stop what he was doing and put that line back. The electrician continued, I see that 90% of the time his home is using that as a ground wire and thats why he lost all that power. So he put the wire back on and told me to have peco put it back together. I just killed the main power and connected it myself and all my power cane back on but unfortunately my appliances fried. My Central Heater (can’t heat the house) its $5000+ for a new one. My wash machine and dryer (cant clean cloths) $1000 for new ones. I have to wash them the old fashioned way. My Water heater no more hot water plumber quoted me $2,600 to replace “LEV plumbing” and my Gaming set up all fried, gone. They all cost a total of $2,500. The smoke came from my gaming set up melting. It almost burned my house down. How will I ever fix this?????!!!! I have videos and photos of the damaged items.
Am I going to have to sue for damages plus pain and suffering. I can’t afford to heat my house to keep my 3 kids warm.
1
0