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user_9zs5qc
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Saturday, April 25th, 2026 10:35 PM

How to file a formal complaint against an Xfinity employee?

Please share the best way to file formal harassment complaint against an employer of Xfinity

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2 hours ago

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Expert

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117.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityQuemekia

Official Employee

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1.1K Messages

2 hours ago

Hello @user_9zs5qc! Thank you for reaching out and sharing this with us! At Xfinity, we take allegations of harassment very seriously and are committed to a respectful workplace. To help me get this to the right internal team, could you clarify when this incident occurred and whether it took place in a Xfinity store, over the phone, or via chat? 

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user_9zs5qc

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@XfinityQuemekia​ yes this incident ocurred at a store location, Specifically, the xfinity store located in Boulder CO on Saturday, April 25, 2026.  The location address is 2900 Baseline Road and it occurred sometime mid-afternoon.  I wish to file a formal complaint as it was a disturbing encounter.  I do not believe this to be the forum to share details.  

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2 hours ago

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XfinityQuemekia

Official Employee

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1.1K Messages

No worries, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, as well as a brief description of your complaint to continue @user_9zs5qc. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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2 hours ago

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