Visitor
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2 Messages
How to file a formal complaint against an Xfinity employee?
Please share the best way to file formal harassment complaint against an employer of Xfinity
Visitor
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2 Messages
Please share the best way to file formal harassment complaint against an employer of Xfinity
EG
Expert
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119.9K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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1.3K Messages
4 months ago
Hello @user_9zs5qc! Thank you for reaching out and sharing this with us! At Xfinity, we take allegations of harassment very seriously and are committed to a respectful workplace. To help me get this to the right internal team, could you clarify when this incident occurred and whether it took place in a Xfinity store, over the phone, or via chat?
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user_3r56gc
Visitor
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1 Message
2 months ago
J just visited Xfinity Store in Fremont, Ca. I have a broken screen and needed a phone replacement to get calls and messages from family visiting the next day. I was told that they could not help me, even though I have insurance. I even offered to pay off the balance of my phone to get a replacement and was refused. They insisted I visit the store at 31055 Courthouse Drive, Union City. I drove 20 minutes there just to be treated even worse. I was told I could pay off the balance and receive a new phone. Once I was charged the $500 balance of my phone, I was in the process of getting the new phone when "upgrade" was mentioned. I asked what that was and was told I had to purchase the replacement phone for $30 a month. I was baffled as I was initially told that paying off my old phone would get me my replacement, but that was not the case. I asked to be refunded and was told I had to dispute this with my credit card company? I ended up leaving the store empty handed and a broken phone. Thank you for nothing.
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