Visitor
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5 Messages
How to file a complaint
I have had hours and days of my life wasted on the phone with Xfinity to sort out billing and also the fact that my internet was not working. After hours on the phone with Xfinity and paying my bill they said I would have to wait 3 days for a tech to come out. Sure enough I fixed it myself and somehow the past two times I have gone to a location in person to pay the bill with cash it doesnt seem to be recognized or credited to my account. I would appreciate it if a supervisor in the complaints department could give me a phone call immediately.
XfinityGabriel
Official Employee
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3.2K Messages
4 hours ago
Hi there! Thanks for taking the time out of your Wednesday to reach out. I can absolutely understand how frustrating it is to deal with repeated billing issues and service concerns, especially after already trying multiple times to get help. We truly appreciate how much time and effort you’ve had to put into this. What you’re describing with the in-store payments not being reflected and the time spent troubleshooting is definitely something we need to take a closer look at. You’ve come to the right place. Our team here specializes in getting these kinds of issues fully reviewed and resolved, and I’d be more than happy to help get this escalated and looked into properly for you. While we don’t have a direct way to schedule outbound calls from this platform, we can take full ownership of your case and work toward a resolution. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, input our shared handle "Xfinity Support" to send us a direct message.
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user_xnkt4i
Visitor
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5 Messages
4 hours ago
And of course I was on the line with a supervisor in customer service and she hung up on me. I am beyond disappointed with the Customer Service throughout Xfinity. What a joke and waste of time and money.
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EG
Expert
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117.9K Messages
4 hours ago
The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section.
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