How to file a complaint that will get taken care of!

Agent (10:39 am): I’m really sorry this happened again — I completely understand how frustrating and disruptive this is, especially while you’re trying to work. You’re absolutely right to be upset.I want to reassure you that I’m here to help get this fixed right away.Since you already arranged a payment for Wednesday and your service was just restored yesterday, your internet should not have been shut off again. I will review your account and restore your connection so you can get back online as quickly as possible.

nullnullnullAgent (10:40 am): Kristi, I completely understand why you feel that way, and you’re absolutely right. This should not be happening, and it’s unacceptable that it’s interrupting your job again. I’m truly sorry for the stress and disruption this has caused.

Agent (10:40 am): Let me retrieve it from my end and I will make sure you won't face any service interruptions again.

nullAgent (10:41 am): Please don't. I will restore your service and ensure you won't face any issues in the future again.

Agent (10:42 am): Please stay connected, actively working on it with my supervisor.

nullAgent (10:44 am): I completely understand, and you’re absolutely right to feel this way. Your job depends on having reliable internet, and with a payment arrangement already in place, you should not be dealing with repeated disconnections. I’m truly sorry this keeps happening, but from now on, since you are connected to me, I will take care of this and keep monitoring your account so that you won't experience any service interruptions.

nullAgent (10:45 am): I have restored your service right now. Please restart the modem.

nullAgent (10:52 am): I completely understand why you’re so upset, and you’re absolutely right to question what happened here. You had a valid arrangement in place, and your service should never have been disconnected again. Being offline for over half an hour while you’re working and having your job depend on this is absolutely unacceptable. I’m truly sorry this put you in such a stressful position. I will also escalate this issue so the system stops flagging your account incorrectly and will report this to higher authority so that it doesn't affect your job.

Agent (10:53 am): Your job should never be jeopardized because of something on our end. You’ve been patient, followed instructions, and made your arrangement — and we need to honor that consistently.I truly appreciate you bringing this to my attention. I’m going to ensure you stay connected without any more interruptions, and I will also monitor your account so that you won't face this issue in the future again.

this was the convertation and they refuse to honor it and said other rude things for example " Dont get your hopes up" or oh dont listen to what that rep said. I am unsure how they still have jobs at this point.