9 Messages
How To Escalate
THREE times, I have contacted Comcast (twice by chat, once by phone) to cancel my internet service. Three times I was told my request was completed.
However, the service is STILL active, a bank draft for future charges is pending, and the account has NOT been closed. Clearly, first tier agents are incapable of successfully executing this simple task.
How do I escalate this matter to a supervisor/manager ?
Accepted Solution
XfinityRaul
Official Employee
•
2.2K Messages
1 month ago
Hello, @clayton.c. I appreciate you making us aware that you're still receiving future charges even after multiple cancellation requests. I can take a look at your account to see what we need to do to get your services disconnected once and for all. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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