Visitor
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3 Messages
How to escalate past live agents due to time sensitive delivery issue?
I have an important package coming to location that I have moved from and cannot be there for their scheduled delivery tomorrow. It has restrictions set for a direct signature without any other options available. 3 different live agents assured me that they have changed the address and would send me email verification. Every update that I receive has the old address and now when I attempt to address support, one of the same agents show up. When they realize it is me. They click off and erase their sign on greeting. It’s getting closer and closer to delivery and Fedex will not allow but automated responses about this matter that has nothing to do with this issue. What can I do? I have screenshot every agent and the promises that they changed the address and their strong assurances that I will receive written confirmation sent to my email. Please help!
XfinityAlfonso
Official Employee
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1.6K Messages
1 day ago
Good evening user_ms4pdx thank you so much for taking the time to reach us here via our Xfinity Forums regarding this shipment concern. When attempting to make a change to the shipment via the Fedex Tracking Page, what are you seeing there? This would be the most expedited way to alter the shipping address.
How can I request to have a FedEx® package redirected and held at another location for pickup by the recipient?
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user_ms4pdx
Visitor
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3 Messages
1 day ago
I have tried to check on the status of the ticket number given by live agent but it was the one who issued it. He immediately clicked off.. once again. The option to receive a call came up. I clicked it. It said hmmm looks like that can’t be done now. Is this really happening? I just transferred my family’s mobile lines to xfinity and I order a top phone and I can’t get help with a serious dilemma that is extremely time sensitive. Going in circles for hours upon hours. Why?
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