Visitor
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3 Messages
How to escalate a problem
Does anyone have any suggestions for how to effectively escalate a problem. After 1 office visit, 3 separate chat requests, 1 x wrong item delivered, 1 x promised replacement that was a no show, & 1 more wrong item delivered I need to find a way to solve my issue.
I am trying to obtain an XG1v4 to make full use se of our new 4k TV.
XfinityBrianH
Official Employee
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1.3K Messages
1 year ago
@Farnarkle12358 I can asist yo uwith ordering a replacement XG1v4 box. Can I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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