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user_q8qpb1
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Tuesday, July 30th, 2024 2:30 AM

How to email an inquiry to Xfinity

I suddenly lost my Peacock premium subscription about 1 week ago. It came with my Xfinity Flex box.

I tried to get help via Xfinity text messaging, after 3 representatives, and 2-hour of texting, I was finally able to talk to a live person. All of them said my internet plan should qualify for free Peacock subscription, and the last agent opened a support ticket for me: [Edited-PII].

However, the following day I received a text that stated my ticket was closed, no details of any actions that have been taken, and I am still without Peacock subscription.

Question

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Updated 

1 month ago

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XfinityAlyssaA

Official Employee

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1.4K Messages

1 month ago

Good evening @user_q8qpb1, and thank you for taking the time to reach out on our Community Forums tonight, we appreciate it. We're sorry to hear that you lost your Peacock Premium subscription and that you didn't receive any information on your ticket. We'd be happy to review your ticket for any additional information or insight, rest assured you've reached the right team to help get this resolved so you can begin enjoying your Peacock subscription again. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

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