2 Messages
How to email a complaint to coporate
I don’t want to use Xfinity assistant. I just want to file a complaint with corporate. How do I do this? TIA
2 Messages
I don’t want to use Xfinity assistant. I just want to file a complaint with corporate. How do I do this? TIA
Accepted Solution
XfinityGabby
Official Employee
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1.3K Messages
10 days ago
Hello, @user_rw2ipa. You've reached our corporate team, please send a DM with your full name, address and a description of your concern.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityRichard
Official Employee
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983 Messages
9 days ago
It was a pleasure @user_rw2ipa chatting with you in private today and listening to your concerns. Please don't hesitate to reach back out if you ever have any further questions or concerns, we'll always be here for you.-Richard
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