How to Direct Message

Greetings, @user_z175oh! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your voicemail. You have definitely come to the right place for assistance.

In order to send a direct message to one of us here on the forum, you need to create a new public post first, which you just did. You should be able to send us a direct message now without any issues. Our good friend, @BruceW, created this excellent explanation for us.

To send a private message to Xfinity Support from any Forum page:

• Click "Sign In" (if necessary - there will be a visible prompt)
• Click the "Direct Messaging" (square speech bubble) icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• As you are typing, a drop-down list will appear. Select "Xfinity Support" from that list.
• An "Xfinity Support" graphic should replace the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

See https://comca.st/3kYXwkR for an example

I don't see a direct message text bubble either.

Need a post to Direct Message.

@symphony1993 

Heve you seen the post above yours ? Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478