Visitor
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2 Messages
how to direct message an official xfinity employee
Early Monday morning before noon on July 8, 2024 the pole at the road providing service to our home was inexplicably removed and the ensuing hole filled with sand. In the process our internet and cable service to our home was disabled. After repeated phone calls to Xfinity customer service detailing the issue and receiving no rational explanation, a technician was dispatched late afternoon on July 9th. Also very baffled but highly resourceful, the technician was able to provide temporary service using a tree in the vicinity of the removed pole. As a decades platinum customer (also current Xfinity mobile customers), we are in need of a long term solution so that we may continue to enjoy internet and cable service. Please advise next steps Xfinity will take to permanently resolve this issue.
EG
Expert
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110.1K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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110.1K Messages
10 months ago
@user_1a4d51
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityChristy
Official Employee
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2K Messages
10 months ago
I can assure you that we are committed to finding a permanent solution to restore your internet and cable service as soon as possible To see where things are in this process and what the next steps are please send a direct message with your full name and address.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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XfinityAdrienne
Official Employee
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1.3K Messages
5 months ago
I am so happy we were able to get the line work all completed as expected, @user_1a4d51! Please don't hesitate to reach out in the future if you need anything, we are happy to help and you can search through our forums for help with anything that may come up without creating a post! Have a wonderful rest of your week, and thank you for your patience with us.
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