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user_164id6
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5 Messages

Sunday, January 25th, 2026 8:31 PM

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How to delete an closed account

I am unable to delete an old, closed account from my profile, which prevents me from updating my profile.

The Xfinity Chat Agent employs circular logic and the phone numbers do the same....

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17 hours ago

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Expert

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115.7K Messages

7 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEricB

Official Employee

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3K Messages

7 days ago

 

user_164id6 You wouldn't be able to delete the old account as it's stored in our records. You could unlink the login ID from the old account though which should do what you are wanting. This link will walk you though how to unlink a profile from the old account https://www.xfinity.com/support/articles/switching-between-multiple-accounts, and it's about 2 headers down that shows how to unlink. Let me know if this helps. 

 

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user_164id6

Visitor

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5 Messages

I have followed this procedure ad nauseam, with the same circular result - the ONLY account that I can view when I log in, is the no longer active Zombie account at an address where I no longer reside. There are NO options that I can find to view my current account. When I try to Link the accounts, so I can view and set the Active account as the default, I keep receiving the automated text message with a code to enter, which I do so dutifully, but when prompted for the address, it does not recognize EITHER of them, giving me an error message, so back to square one.

WHY CANNOT ONE JUST LOG IN WITH AN ACTIVE ACCOUNT NUMBER AND PASSWORD ???

7 days ago

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XfinityEmilyB

Official Employee

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2.6K Messages

 

user_164id6 I appreciate you giving that a try. Have you attempted to create a new Xfinity ID for the new account by following these steps?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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user_164id6

Visitor

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5 Messages

Did not work, resorted to escalated complaint with Xfinity. Tecj at their end finally able to resolve.

19 hours ago

Again

Expert

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33.4K Messages

17 hours ago

Issue resolved.  Closing this thread.

@user_164id6 if you have any further problems, please start a new thread.  Thanks!

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