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user_164id6
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Sunday, January 25th, 2026 8:31 PM

How to delete an closed account

I am unable to delete an old, closed account from my profile, which prevents me from updating my profile.

The Xfinity Chat Agent employs circular logic and the phone numbers do the same....

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2 hours ago

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EG

Expert

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115.6K Messages

8 hours ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityEricB

Official Employee

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3K Messages

8 hours ago

 

user_164id6 You wouldn't be able to delete the old account as it's stored in our records. You could unlink the login ID from the old account though which should do what you are wanting. This link will walk you though how to unlink a profile from the old account https://www.xfinity.com/support/articles/switching-between-multiple-accounts, and it's about 2 headers down that shows how to unlink. Let me know if this helps. 

 

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