U

Visitor

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10 Messages

Mon, Apr 12, 2021 3:07 AM

How to create email user account without providing a unique phone or external email ?

I want to use the 8 email accounts with my account - but I have 1 phone and no external email accounts- 

As of March or April 2021 - I am no longer able to create email accounts without a unique phone or email.  When entering an external email - the Xfinity ID is set to the external email account.  This makes NO sense - 

How can I use the 8 email addresses with my account without creating a batch of fake GMAIL accounts ? 

Responses

ComcastStephani

Official Employee

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111 Messages

1 m ago

Hello, @user_53359b. We want you to be able to take advantage of the additional email addresses we offer without the hassle of creating third party email accounts as well. For strictly email access and streaming access, you can create a user profile as a Viewer, and no third-party email or phone number will be required. When you login, there will be an option to add recovery contact info, but you may also select "Ask me later" and bypass this option. Once on the home page, you can then access the email account by clicking on the email icon in the top right-hand corner. 

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Visitor

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10 Messages

1 m ago

ComcastStephani  -

1- the notification system from this forum is NOT functioning - I am not receiving notices that you replied to my question

2 - Unfortunately that process is now non functional.  

When you create a VIEWER account with the current system, no XFinity ID is created - there is no access for me to add the Xfinity ID - and after 2.5 hours with tech support last night - apparently they do not have access to update the Xfinity ID.

At this time - I cannot create another account. 

My chat with the tech support ended when they DISCONNECTED the chat - leaving me hanging (without the ability to add an email account without providing a an external" email or phone #.  (just an FYI - at one point I was given the option to provide my Social Security Number (what the heck is this about ???)

That is why I finally submitted this tix - 

So do you have a suggestion for getting an account set up - that does not require a unique external account or unique external phone number? 

ComcastRob

Official Employee

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248 Messages

Hi there! I'd be glad to ensure that this gets looked into further. Please send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. You can do this by clicking on the icon in the upper right corner of their screen and send a message to the shared handle "Xfinity Support" I want to make sure we utilize all tools available to resolve this matter. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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839 Messages

1 m ago

Hi @user_53359b from a forum perspective, you'll need to add your email to your profile here to be able get notifications, I didn't see one in your forum profile.

I believe they fixed the issue where notifications weren't getting sent, as I was getting emails this AM.

Your Xfinity ID is your email, mobile, or username.

  • If you're trying to create additional secondary users (those were meant to be other individuals in your household, not email boxes) you can create a Viewer. The Viewer allows you to create a username which will be your [Edited: "Personal Information"] email address, and you don't need a mobile phone number or gmail
  • You can only use your email and mobile on one identity at a time, we recommend only adding those on your Primary user.
    • You can work around this by creating a gmail alias ( [Edited: "Personal Information"] can now be reused as susan+ [Edited: "Personal Information"] which will redirect back to your [Edited: "Personal Information"]). Be sure you remember the alias though. You typically don't need an email or mobile attached to your secondary because you can reset the passwords from your primary account, or be on your in-home wifi network. 

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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10 Messages

1 m ago

I have posted a Peer to Peer message with the info requested by ComcastRob.

Official Employee

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156 Messages

Hello Stephanie! Thank you for reaching out to our social media team, it’s great we can connect this way! My team of gurus would love to research this issue creating additional email accounts. I see that you have been a loyal customer for 5 years! We truly appreciate your business and look forward to providing you with exceptional service today. I'd like to ask you some questions to narrow down the solution to this issue. For starters, did you create an email by clicking on the add new user underneath the list of current users? You can enter the new user’s email address or mobile phone number (or both), then click Invite User.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Visitor

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10 Messages

1 m ago

ComcastThomasF - I am using the VIEWER level mode.  I just created an account- but unfortunately the XfinityID is still not populating.  And tonight there is an extra question on the set up form - a security question.  I am using VIEWER because I don't want to enter a unique phone or email address for each account.  (that defeats the purpose of creating the email account in Comcast).   Any suggestions for getting the Xfinity ID to populate in this system ??

BruceW

Gold Problem Solver

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22.3K Messages

1 m ago

... the XfinityID is still not populating ...

Whatever you enter for "Username" (after Firstname and Lastname) becomes the email ID, as in Username @comcast.net. It's also the ID that user will use to log in.

Visitor

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10 Messages

1 m ago

Yes - but the software is not creating this data point - the XfinityID field is blank after the creation process - so the account is not functional.

BruceW

Gold Problem Solver

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22.3K Messages

1 m ago

... the XfinityID field is blank after the creation process ...

For me, the My Account / Add User screen for a viewer doesn't reference an "Xfinity ID", only a Username. The system doesn't create it, you enter it when you create the user.

Visitor

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10 Messages

1 m ago

When you view the user account - the second data point is the Xfinity ID - maybe yours is blank.

BruceW

Gold Problem Solver

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22.3K Messages

1 m ago

For me, on a desktop or a mobile device, the Add User screen for a viewer asks for:

  • First name
  • Last name
  • Username
  • Password
  • Confirm password
  • Secret question
  • Answer

All 7 are required -- none are allowed to be blank. And there simply is nothing that is called an "Xfinity ID".

Just noticed that if I Edit an existing UserID, the Username I defined on the Add screen shows up twice:

  • the first line is labeled "Xfinity ID" and reads as an email address: username @ comcast.net.
  • the second line is labeled "Username" and contains the same username as the first line

If one of those is blank for you, that sounds to me like a backend Comcast problem.

(edited)

Visitor

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10 Messages

1 m ago

Yes - I have the same entry fields.  

The Xfinity ID is created after supplying the 7 data points. (after submitting the data) .

If you view the info for one of your USERS - you will see the Xfinity ID- which is usually the email address in the format of [Edited: "Personal Information"].

(edited)

Visitor

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10 Messages

When creating a USER with the VIEWER role - the XfinityID is not created - (I have been telling the different support teams the same thing for over 7 hours now ....)

Maybe I will find a tech that can fix it today!

BruceW

Gold Problem Solver

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22.3K Messages

1 m ago

Did you try logging in with the Username and sending an email? I'm seeing the same thing you are in My Account / Add User and Edit User -- the Xfinity ID on the Edit screen is blank. But the Username still works for logging in and as a username @ comcast.net email address.

That's a terrible way to have My Account behave, but it does seems to work, for me at least.

Visitor

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10 Messages

Yes - (I can log into the webmail portal and access the account SROTEST3'@'comcast.net - but it cannot send mail.  This error message is displayed: "Error message from mail transport server: 452 - 452 4.1.1 < > recipient mailbox unallocated."

BruceW

Gold Problem Solver

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22.3K Messages

... 452 - 452 4.1.1 < > recipient mailbox unallocated."

I've seen that error posted before, but have no idea how to fix it. If you haven't already, you would want to make sure that Xfinity Support has that info.

ETA: Similar: reply to "recipient mailbox unallocated" complaint: https://forums.xfinity.com/conversations/email/my-new-email-will-not-accept-email-messages/6072fe91cc0238783d0f46e3?commentId=6075a324ec79ec7b6268b5ef

(edited)

Visitor

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10 Messages

I wish they would publish the answer to these problems ...

BruceW

Gold Problem Solver

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22.3K Messages

We need to hear from @ComcastSPAAbuse on this.

BruceW

Gold Problem Solver

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22.3K Messages

25 d ago

If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at the contact number on https://internetsecurity.xfinity.com/help/report-abuse/. Note that this is NOT one of the general customer service numbers.

There are very knowledgeable people at CSA, if you can get to them. Unfortunately, the first-line reps are not always helpful, so you may need to be persistent and keep at them until you get a satisfactory answer to the "recipient mailbox unallocated" error message.

Edit: reposted without the phone number because the first post was made Private

(edited)

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