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user_rhi8g8
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Sunday, June 2nd, 2024 8:36 PM

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How to convert my existing Netflix account to the Comcast StreamSaver bundle?

I have an existing Netflix account directly from Netflix and have recently subscribed to your Comcast Stream Saver Bundle.

What do I need to do to convert my existing Netflix account to the new Comcast bundle?

Question

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Updated 

5 months ago

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XfinityMartyR

Official Employee

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2K Messages

11 months ago

 

user_rhi8g8 Great question! According to our sources, once you sign up for a StreamSaver offer, you’ll receive an email with a link to activate each service. If you already have Netflix, you would use the same email address as your current subscription when you activate. https://www.xfinity.com/learn/digital-cable-tv/streaming-services

 

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user_71ip33

3 Messages

8 months ago

After I signed up for StreamSaver, I got an email with the link the activate my services, and then get a message that says "We're sorry, your account isn't eligible for this offer" on all three streaming services.



1

XfinityKei

Official Employee

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1.4K Messages

@user_71ip33 Thanks for bringing this to our attention. One thing that stands out is if you have NOW Internet or Xfinity Prepaid Internet your account is not eligible for Xfinity StreamSaver. Do you subscribe to either of these plans?

You may use our Xfinity App to log in and confirm your internet plan. 

 

Our broadband labels are also a great way for seeing what you pay for https://www.xfinity.com/support/articles/broadband-mobile-facts-labels. 

 

 

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8 months ago

0

Bob_CO

New Poster

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2 Messages

7 months ago

I just did an online chat with a Xfinity rep about this exact same subject, and I was told that I WOULD HAVE TO CANCEL my existing Netflix and Apple TV subscriptions.  Which one of you doesn't know what you're talking about?

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