Hi there, @user_ejiddw! You are at the right place for further help with your Xfinity Rewards. We would open a ticket to get in touch with that team if there is an issue that we are unable to fix. There is not a way for you to contact them directly. Can you tell me more about what is going on that you need that team for?
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.
@XfinityRay Yes, I have a request number they gave me for a gift card I was supposed to get two days ago, still hasn't come yet and they've been telling me to wait 24 hours three times already. They also told me to contact Xfinity Rewards.
@user_ejiddw I'd like to take a further look into this for you. Let's continue our conversation via DM.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
why am i not getting the help i need on retrieving my rewards card of $800. It has been over four months and more than 4 hours of my time and I am still not getting the help requested.
Hello user_kb1m44 , We would be happy to assist you with checking into the $800 rewards card. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just started a month ago.
I called Xfinity and the representatives who helped me told me that I had always been Silver, which is not true—I have the emails showing my previous tier. They also said that when a new account is created, previous benefits are removed, even though the Xfinity website clearly states that your tier is not lost when you move. Clearly someone doesn’t know how to do their job.
As a result, I had been told in a previous call that I had a $300 discount for a smartwatch, which I can no longer access due to the company’s poor handling of the situation. I’m not sure if I should call the company again, considering no one has been able to give me a solution or an answer.
XfinityRay
Official Employee
•
3.5K Messages
4 months ago
Hi there, @user_ejiddw! You are at the right place for further help with your Xfinity Rewards. We would open a ticket to get in touch with that team if there is an issue that we are unable to fix. There is not a way for you to contact them directly. Can you tell me more about what is going on that you need that team for?
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. Please keep that in mind for the future.
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user_kb1m44
Visitor
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1 Message
4 months ago
why am i not getting the help i need on retrieving my rewards card of $800. It has been over four months and more than 4 hours of my time and I am still not getting the help requested.
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user_ryuogh
Visitor
•
2 Messages
2 hours ago
Hello, I recently moved, and when transferring my internet service to my new address, they created a new account for me and removed the rewards tier I previously had. I was Gold since I’ve been a Comcast customer for more than 7 years, and now in my new account I appear as Silver, as if I had just started a month ago.
I called Xfinity and the representatives who helped me told me that I had always been Silver, which is not true—I have the emails showing my previous tier. They also said that when a new account is created, previous benefits are removed, even though the Xfinity website clearly states that your tier is not lost when you move. Clearly someone doesn’t know how to do their job.
As a result, I had been told in a previous call that I had a $300 discount for a smartwatch, which I can no longer access due to the company’s poor handling of the situation. I’m not sure if I should call the company again, considering no one has been able to give me a solution or an answer.
0
0