How to contact someone about a problem with a down cable line

I'm venting!  There's a cable line that's sagging very low in my back yard.  There's nothing wrong with my home cable.  The other day it took me over 1 hour to go thru all the BS recordings to finally get hold of a human to explain the problem.  It's ridiculous that they don't have a separate number for emergency things like down cable lines.  Power companies do!