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user_dwwwi4
1st Topic

2 Messages

Thursday, September 19th, 2024 7:10 PM

How to contact customer service

Is there an email address to contact customer service ?

else what would be the correct phone number to call to fix a wifi issue ?

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3 months ago

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XfinityGabriel

Official Employee

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2K Messages

3 months ago

 

user_dwwwi4, Hi there! Thanks for taking the time to visit XFINITY over our forums page for help with getting the WiFi fix. I know how important it is to have your WiFi working correctly as a customer myself. I am so sorry to learn that the WiFi needs fixing. You've reached the right place. We are a team of experts who are committed to resolving wifie issues such as this over social media. If you wish to speak with someone over the phone, a live agent is available at our 24/7 support number. What seems to be going on with the WiFi?

 

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user_dwwwi4

2 Messages

Hello Gabriel, my issue is that I’ve made the request for changing my address via the app, 5 days ago, because I was moving to a new place - at that time, my request was accepted and everything seemed fine.

Now that I am living in this new place, my account is still linked to my previous address and I think it’s causing the WiFi to not work at all since I can connect but no WiFi is working.

When I go on the app to change again my address I am directly told to contact someone, but I don’t know which phone number I’m supposed to call or which email address im supposed to write to.

(edited)

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3 months ago

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XfinityGabriel

Official Employee

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2K Messages

 

user_dwwwi4, Thanks for sharing. Congrats on the move by the way. That is strange that the transfer did not go through after the request was accepted through the app 5 days ago. I offer my sincerest apologies for the inconvenience that this experience has caused you. Did you receive a confirmation of the order summary via email? Normally, when making changes, you would receive an email of your change request. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_dtxxej

1 Message

3 months ago

This was not helpful for me.  I want to speak with a human employee. A suggestion: your Web techs fix the SEO for your sites. I would attach a screenshot, but I can't. I was directed to the wrong information for Xfinity and ended up giving someone my home address and phone number.  I knew something was wrong when he asked for my Internet service provider. Because your Web tech is not on top of your sites, I'm now vulnerable, and probably so are other customers. 

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XfinityDilary

Official Employee

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1.8K Messages

 

user_dtxxej Thanks for posting on our Community Forums. We can help with your service concerns. What specific issues are you experiencing? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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