1 Message
How to Contact Customer Service via Phone/Email?
This is the start of the sixth week in a row of Xfinity internet issues in my area. On average, there are 3 days per week that have outages during working hours (9 am – 6 pm) and I work from home. I’ve tried the Xfinity Assistant feature on my Xfinity app and all it could tell me I that I am/am not experiencing outages and that I could get text updates – this is not helpful. On the Xfinity customer support website, it just tells me to use the assistant feature – again, not helpful.
Which customer support line or email should I be using to address my concerns with my internet service?
CCJodie
Problem Solver
•
1.3K Messages
1 year ago
@user_ul0n09 Hello, thanks for the post. I know how frustrating service interruptions are. You're in luck. We can work directly on this platform, privately, to review what's going on. Please send us a direct message with your full name and service address.
Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0