Visitor
•
1 Message
How to contact a regional or general manager
I have been experiencing problems with customer service on an equipment replacement issues for over two months. I am getting contradicting information. I spoke to a supervisor yesterday but the connection was poor. She said she would call right back but never did. Is there a person who can help resolve this quickly? I have been on calls with Xfinity, cumulatively, for several hours over multiple calls with no resolution.
XfinityDena
Official Employee
•
4.4K Messages
16 hours ago
Thank you for reaching out @user_s2u5b5 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
0
0