user_4ixyo9 Thanks for reaching out to us here through Forums for assistance with your questions. We would be happy to help in any way we can. What questions did you require help with today?
Firstly, is there a response I can give the AI chatbot that would get a human to respond in the chat? It shouldn't be this difficult to get help. After several attempts, one AI response was that I didn't have the right status or control over my account to get help, which doesn't make sense. My initial question was about receiving an email which said my payment method was on hold. The return address was xfinity so it looked legit, but I checked my account, doesn't look like there's any issue. I don't want to put my account details in a public blog here.
On this platform we are all part of the corporate digital care team @user_4ixyo9. All of our answers here would be from an agent. If you would like to send me a direct message with the full name and complete address for your service, I will be happy to answer any questions for you.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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110K Messages
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.1K Messages
2 months ago
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