how to connect with customer support live chat?

Hi there. Like I mentioned in my post, I would like to know how to access customer support live chat so I can speak with a live agent. Can you tell me how to do that please? 

@XfinityChristy​ Clicking on the chat bubble icon takes me to a direct messaging page where I need to type in a name of someone to send a direct message to. It does not initiate a live chat. I can't even compose a message without first typing in the name of someone to send a message to. Is the normal customer support live chat notan option anymore? Do I need to send a direct message to someone to initiate it? If so, who? Thanks. 

For reference, sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. 

If you are having billing or account specific questions we can go ahead and help you out here. 

To send a direct message:

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityEva​ Are you able answer my question? Is the customer service live chat option I've used in the past available or not? If it is, how to do I access it? I am posting in the Customer Service forum asking how to contact customer service. Is that not the appropriate board for that? 

@user_z729di That is a great question! No this is not the same as the live chat option you would be brought to if you were connecting using the Xfinity assistant or the Xfinity app. We are a specialized corporate team that is dedicated to supporting our customers using social media platforms like our Xfinity forums and Reddit! We are live support just with a little more of a delay as we work using this messaging system that is more like email messaging vs a live chat or text, and we ask for you to use this method, so we can gather your private information without posting publicly. Once we get you squared you feel free to circle back to share your experiance. I will let you know we typically ask for you to post what you need assistance with when reaching so other users can get help in the future if they are having the same issue. 

@XfinityAmandaB​ I feel like we're going in circles. Is there or is there not a live chat option like there used to be?  Can you answer yes or no? By "this method", which method do you mean? This forum? I was told in the comment above that sending unsolicited messages through the direct message system was against the rules. Have I been given permission now?

I just want to talk to a person about my account. I don't understand why I need to make a public announcement about it and a plea to do so. If it helps out other folks to know, I am trying to contact a customer service agent because I want to discuss any possibility of lowering my monthly bill before I cancel my service and return my equipment. 

I have been a customer with Xfinity for at least 10 years. I have had continuous service at my current address for 3 years. I have watched my bill creep up and up over that time and am now being charged over $90 for a service that is offered to "new" customers (for a entire 2 year period) for $30. Of course, "costs are increasing", sure. But when I started this service plan (and actually a slower one, at the time), my super special discounted price was $45.  So, increasing costs causes long-time customers' bills to continue increasing, while the introductory price is significantly LESS for BETTER service than I was paying 3 years ago. I understand the concept of having a discounted price to begin with to rope people in and I can't begrudge Xfinity of that too much. However, being a long term customer and paying more per month for 200mps service than the advertised rate for 1200mps service just feel insulting. Both Quantum Fiber and T-Mobile are offering faster service plans for a locked-in price of $50 in my area. I don't want to switch providers because it's a massive hassle but Xfinity's constant price increases are making it extremely difficult to stay. The fact that I have to come complain on a public forum and essentially beg to speak to customer service one-on-one about just adds insult to injury.