Visitor
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1 Message
How To connect to hotspot
I've been trying for days to talk to xfinity's horrible overshore customer service to find out how to get on a hotspot . I am so tired of the lack of training the lack of speaking clear English and the lack of consideration. This is positively ridiculous. There should be a 123 list of how to get on to a hotspot
XfinityJamesC
Official Employee
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2.1K Messages
2 years ago
Greetings, @user_d64753! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues connecting to a hotspot, but you have definitely come to the right place for assistance.
The process for logging in to a hotspot is actually similar to the process of logging in to this community forum. If you are able to see the "xfinitywifi" network listed in the WiFi settings of your wireless device, all you need to do is select that network, and then enter the same username (email address) and password you used for this forum. Please let us know if you encounter any issues, and we would be more than happy to look into this for you.
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XfinityHotspotsPM
Official Employee
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9 Messages
2 years ago
You can also refer to this article to learn how to connect to Xfinity Wifi Hotspots: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
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