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user_entosq
1st Topic

2 Messages

Tuesday, March 26th, 2024 4:58 AM

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How to confirm my cancellation?

I walked in a store to cancel my internet service for 3/27/2024. The store clerk said it was scheduled but there is no confirmation. How to confirm that?

Question

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Updated 

1 year ago

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Accepted Solution

XfinityDena

Official Employee

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3.2K Messages

1 year ago

Great question @user_entosq! Normally you will get the confirmation once complete. I would be happy to confirm the status of the account with you. 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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user_entosq

2 Messages

@XfinityDena​ Thank you for the reply. I actually got the confirmation email early this morning.

1 year ago

0

XfinityDena

Official Employee

 • 

3.2K Messages

Thank you for that update @user_entosq! Is there anything additional I may assist you with at this time? 

 

We at Comcast will miss you. If you do give us another chance to provide your household with services in the future, we will be happy to have you around. I wish you the best on your journey and thank you for being the best part of Comcast. Once your account has been disconnected, you will no longer be able to access or log in to the traditional Xfinity My Account. However, you will have the option to access a limited version of Xfinity My Account without signing in with your Xfinity ID and password to pay and check for any remaining balance on your account. I also want to mention that one of the great benefits of your Comcast email address is that you can continue to log in and use the email even after you disconnect services! I would suggest logging into the account at least once every 30 days to not lose the access. 

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1 year ago

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