2 Messages
How to compaline
I want to know how I can compalin on the overall services I am getting from Xfinity. When I call it takes over 20 mintues to reach a live agent. This is so annoying. Then all the live agent does is apologize and talk to me like arobot reading from a text. I am strongly thinking of leaving after being a platinum client for over 10 years.
CCGabby
Retired Employee
•
1.5K Messages
2 years ago
Hello, @user_x0jx5g. Thanks for reaching our team regarding your experience, we can certainly help! Please send a DM with your full name and service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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