Hello @user_d5ed35, thank you for reaching out to us! We will be happy to assist you with your ticket! Can you please send our team a direct message with your full name and full address? Our team is here to help!
To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary • Click the "Peer to peer chat" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
@XfinityJimmy Just so you are aware, these instructions don't work in the mobile view of this page. There is no message icon in the top right corner on mobile. I was only able to see it after switching to desktop view.
CCJimmy
Problem Solver
•
492 Messages
3 years ago
Hello @user_d5ed35, thank you for reaching out to us! We will be happy to assist you with your ticket! Can you please send our team a direct message with your full name and full address? Our team is here to help!
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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