Hello and thank you! I really appreciate you being a member of the Comcast Family! I'd be happy to research the status of your ticket. May I please have the name and address on the account? I'll need your name as well if you aren't the primary account holder.
You won't see my name. Please follow these steps of send a direct message:
Make sure you are signed in with your Xfinity credentials.
In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
Click the "New message" (pencil and paper) icon
In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
Type your message in the text area near the bottom of the window
Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
XfinityThomasC
Official Employee
•
2.5K Messages
3 years ago
Hello and thank you! I really appreciate you being a member of the Comcast Family! I'd be happy to research the status of your ticket. May I please have the name and address on the account? I'll need your name as well if you aren't the primary account holder.
3
0