Rnawaymama's profile

New Poster


1 Message

Sat, Dec 26, 2020 5:00 AM

How to check a ticket

How do I check the status of a ticket. When I go to my account o do not see the ticket or issue on the list of activity. It’s been almost 24 hours.


Official Employee


2.8K Messages

6 m ago

Hello, @Rnawaymama! Welcome to the Xfinity Forums. I appreciate you taking the time to reach out to us with your concerns. I'd be more than happy to check into any open tickets associated with your account to get you some updates, as well as making sure we resolve any troubles you may be having. Please send me a private message with your first and last name, as well as your service address so I can assist. 


 To send a private message, click my name "ComcastTambrey", then click "send a message".



3 Messages

1 m ago


I would like to know an update regarding this ticket #CR968189366, if possible ASAP, as we have constantly network issues in our office in Boulder for Champions Petfoods.

I appreciate it, thank you

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