How to chat with a live agent

Been trying for days to chat with a live agent on the xfinity app, but saying they are experiencing high call volumes when is the best time to get through ? I need to extend my bill payment until 4/13 can someone please assist me asap thanks

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XfinityBenjaminM

Official Employee

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2.8K Messages

2 days ago

user_622dfd Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_622dfd

Visitor

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2 Messages

I sent a message last night to xfinity support how long does it take for an answer back ?

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10 hours ago

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XfinityBenjaminM

Official Employee

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2.8K Messages

user_622dfd Hi there! We responded to your DM. Please look for our response there and reply to us when you can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 hours ago

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user_im8242

Visitor

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1 Message

7 hours ago

I need to speak to a live agent regarding over billing on my account.

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Customer Service

user_622dfd

How to chat with a live agent

XfinityBenjaminM

user_622dfd

XfinityBenjaminM

user_im8242

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