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user_622dfd
1st Topic

Visitor

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2 Messages

Saturday, April 4th, 2026 2:03 PM

How to chat with a live agent

Been trying for days to chat with a live agent on the xfinity app, but saying they are experiencing high call volumes when is the best time to get through ? I need to extend my bill payment until 4/13 can someone please assist me asap thanks 

Question

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Updated 

6 hours ago

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XfinityBenjaminM

Official Employee

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2.8K Messages

2 days ago

 

user_622dfd Hi there! Thank you for reaching out to us here on our Community Forum. We'll be happy to see what we can do for you. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_im8242

Visitor

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1 Message

7 hours ago

I need to speak to a live agent regarding over billing on my account.

1

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XfinityAdrienne

Official Employee

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1.8K Messages

Good Morning, @user_im8242! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. We would be more than happy to help with the billing questions. Can you please send a DM to get started? 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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