how to change primary account owner name

@user_01odyf 

My account (#[Edited: "Personal Information"]) main owner is still listed as Ronald [Edited: "Personal Information"], my late husband.   He passed away in July 2016.  I never changed our account info and feel I need to now, but I am unable to make changes to our account.   How do I change our account to make me the main account owner?  I have tried unsuccessfully online.

I am Susan [Edited: "Personal Information"] my email address is [Edited: "Personal Information"].

Can you make the change for me or tell me how to get it done please.

Thanks,

Susan [Edited: "Personal Information"] or [Edited: "Personal Information"]

If your husband never made you a manager on the account there is very little you can do at this point.  Your best option is to take his death certificate and all your leased equipment to a Comcast store and cancel the account and start a new one in your name.  However, an Official Employee here could probably tell you a better way at going about this.

user_01odyf thank you for reaching out today. I would be more than happy to assist you with getting the account updates to reflect your name. Please send us a direct message with your full name, previous owners full name and complete service address.

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