@user_86fxrh Thanks for reaching out to us regarding cancelling your account. Sorry to see you go, but I would be more than happy to assist you today. To assist further, I need to verify and access your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Thank you for allowing me to assist you. You have confirmed that the issue has been resolved, and your account is now disconnected. Please remember that if you need anything else or have any other questions, feel free to author another post, and we will happily assist you 24/7. We hope you have an awesome day.
Accepted Solution
XfinityCarolyn
Official Employee
•
133 Messages
19 hours ago
@user_86fxrh Thanks for reaching out to us regarding cancelling your account. Sorry to see you go, but I would be more than happy to assist you today.
To assist further, I need to verify and access your account. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Accepted Solution
XfinityCarolyn
Official Employee
•
133 Messages
18 hours ago
Thank you for allowing me to assist you. You have confirmed that the issue has been resolved, and your account is now disconnected. Please remember that if you need anything else or have any other questions, feel free to author another post, and we will happily assist you 24/7. We hope you have an awesome day.
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