Hey there, @user_nnvo4c! Thanks for creating a post to get started. You're in a great place for help :) And you might be able to take your service with you! Please see how to cancel, pause, or move your service HERE. And let us know if you need any additional assistance.
Hello, @user_wfw21m I can assist with downgrading to TV only.
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinitySara
Official Employee
•
2.6K Messages
1 month ago
Hey there, @user_nnvo4c! Thanks for creating a post to get started. You're in a great place for help :) And you might be able to take your service with you! Please see how to cancel, pause, or move your service HERE. And let us know if you need any additional assistance.
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