Hello @user_fmya4v, thank you for taking the time to reach out on social media.
We would hate to lose you as a customer and hope we can continue to work with you to bring you the amazing entertainment options Xfinity has to offer. We understand changes need to be made sometimes, and I'm happy to help in any way I can.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
EG
Expert
•
111K Messages
9 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCKrista
Retired Employee
•
1.5K Messages
9 months ago
Hello @user_fmya4v, thank you for taking the time to reach out on social media.
We would hate to lose you as a customer and hope we can continue to work with you to bring you the amazing entertainment options Xfinity has to offer. We understand changes need to be made sometimes, and I'm happy to help in any way I can.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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