Visitor
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2 Messages
How to cancel service?
I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line came down. Xfinity is a lost cause. We are done supporting this nonsense. Just tell me how to close my account. Regards,
Accepted Solution
XfinityMelinda
Official Employee
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116 Messages
9 hours ago
Hello @HamRHead2.0, and thank you for reaching out on our Xfinity Forum. We understand why you’re frustrated, particularly with the ongoing safety concern and today’s missed appointment. That’s not acceptable, and we regret the experience you’ve had.
As requested, we'd hate to see you go, but details on how to close your account can be found with our helpful article https://www.xfinity.com/support/articles/important-information-when-canceling-services
If you need assistance with the process or want us to review the unresolved line issue, you can also reach out to us directly by sending us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.
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