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HamRHead2.0
1st Topic

Visitor

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2 Messages

Tuesday, April 28th, 2026 10:15 PM

How to cancel service?

I have been trying to get a low-hanging line raised or replaced ever since Hurricane Helene. It is a hazard. It could potentially flip a backhoe or forklift. After about 7 promises to fix it, including today between 8:00 and 12:00, we are done trying. The signal has been poor ever since the line came down. Xfinity is a lost cause. We are done supporting this nonsense. Just tell me how to close my account. Regards,

Question

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Updated 

8 hours ago

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Accepted Solution

XfinityMelinda

Official Employee

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116 Messages

9 hours ago

Hello @HamRHead2.0, and thank you for reaching out on our Xfinity Forum. We understand why you’re frustrated, particularly with the ongoing safety concern and today’s missed appointment. That’s not acceptable, and we regret the experience you’ve had.

As requested, we'd hate to see you go, but details on how to close your account can be found with our helpful article https://www.xfinity.com/support/articles/important-information-when-canceling-services

If you need assistance with the process or want us to review the unresolved line issue, you can also reach out to us directly by sending us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary

Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.

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HamRHead2.0

Visitor

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2 Messages

Thank you for the quick response. I have spent the equivalent of several days chatting with the bots, trying to get to a live person, and chatting with numerous live people. The bots are worthless. The live people, while personable, and ostensibly helpful, are actually not worth any more than the bots. They have sent out the same poor van driver four times. He tells me every time that there's nothing he can do, that I need a bucket truck. It's not my job to know what equipment is needed. I can only describe the problem. It is up to the live agent to know who to send and what equipment will be needed. 

Thank you for the link.

Regards

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9 hours ago

0

XfinityMelinda

Official Employee

 • 

116 Messages

@HamRHead2.0, thank you for explaining this, and we hear you. You’re absolutely right and it shouldn’t be your responsibility to know what equipment is required, and we understand how frustrating it is when the wrong resources are sent repeatedly.

We want to clarify that our Xfinity Support team here on our forum consists of real people, not bots, and we’re willing to take another look and ensure the issue is properly reviewed and documented.

If you’re open to it, the next best step would be to message us privately so one of our human agents can review the account and service records directly.


Please provide your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary

Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message.


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8 hours ago

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