Visitor

 • 

1 Message

Tuesday, February 17th, 2026 5:26 PM

How to cancel service?

Need to cancel service

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Selected Oldest First

Official Employee

 • 

16 Messages

7 hours ago

Hello @user_gym1ub Thank you so much for reaching out on our Xfinity forum.  We'll definitely hate to lose you, but I'll be happy to assist!  To get started, please send us a direct message by following the steps listed below:

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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