1 Message
HOW TO CANCEL SERVICE PLEASE HELP :(
Hello all,
I am currently trying to cancel my service, as my family has decided to use a different carrier. However, whenever I call the customer service line, I am met with the most useless automated agent and never does it connect me to an actual human being. I've tried using the chat feature as well with no luck. Finally, I've "scheduled a call back" but have yet to receive one. Are there any other numbers to call to actually speak to a human???
This is feeling absolutely impossible.
Thanks !
XfinityAmira
Official Employee
•
3.7K Messages
1 month ago
Hello @cynicaltoast! Thanks for taking the time to reach out to our team on our Forums. We certainly hate to see you go, but my team can assist you. I apologize that you have not been able to get the proper support with this, but rest assured you have reached the right team. To best assist you with this, please send us Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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