Visitor

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1 Message

Thursday, March 19th, 2026 2:51 PM

How to cancel my subscription

I have WiFi and phone service I would like to cancel my WiFi service 

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Selected Oldest First

Official Employee

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2.3K Messages

3 days ago

@user_gfde50 I can help you with account changes. Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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