Visitor
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2 Messages
How to cancel my service
My Billing cycle ended on April 17th and on that day i contacted Comcast to cancel my service. I was told that they would mail me prepaid boxes to return my equipment, and I thought all was going as i was instructed. I had failed to receive boxes to return my equipment, and my phone number was to be ported from comcast to att and that had not happend either. I contacted comcast again and this time I was told that they were sorry and will correct the problem, yet it requires a live phone call to verify that i am canceling. I made the phone call to verify i am canceling service and also porting my phone number over to att. This took 5 different people to get my service canceled and my number ported and a confirmation number. That was on April 20th, and it is May 6th, and my service has not been canceled or phone number ported or boxes received to send back my equipment.
What does a person need to do to cancel comcast?
XfinityJamesC
Official Employee
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2.1K Messages
3 hours ago
Greetings, @Tahoericky! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting things disconnected, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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