Skip to main content

    Support

    Offers

U
user_1p5l3i
1st Topic

1 Message

Monday, May 27th, 2024 5:49 AM

Closed

How to cancel " Internet Plan"

I have spent two days to figure out how to cancel the plan online. I have moved out of the U.S and i cannot get call from Xfinity.

Is this no way to cancel the WI-FI plan online? i can only find move or upgrade the plan. Or join the U.S army. 

Question

 • 

Updated 

11 months ago

271

2

0

EG

Expert

 • 

110.2K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityThomasD

Official Employee

 • 

1.2K Messages

11 months ago

 

user_1p5l3i Thanks for posting on our Forums! Sorry to hear that we will be closing your account and that you're having trouble processing the request online. Our team can help you get this taken care of right here. To work on your account in a private setting, would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

0

0

forum icon

New to the Community?

Start Here