Visitor
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1 Message
How to cancel appointment at my home address with technician (not needed any more)
Hi,
I had connectivity issues yesterday and scheduled a service appointment at my home. However, today the internet is back again and we don't need the service appointment any more.
I tried to cancel through the app, but there is only the option to reschedule, not to cancel. I cannot find that option online in my account page either.
Can you please help me cancel?
Thanks
EG
Expert
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122.2K Messages
6 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRay
Official Employee
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4.4K Messages
5 hours ago
Hi, @user_jvm5f6! Happy to hear your service is back online! I apologize you were not able to cancel that in the Xfinity app. We can help to cancel the visit. Another option to do that is by texting APPT to 266278. The Xfinity Assistant with text back with options to manage the visit including cancel it. You can see more here, https://www.xfinity.com/support/articles/xfinity-my-account-app-manage-appointments.
Feel free to send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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