Visitor
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1 Message
how to cancel ACCOUNT
I cancelled Xfinity on 12/10, [EDITED PII], but it doesn't seem to be cancelled. I don't want to pay for service after 12/10/25. can someone from Xfinity DM me please?
Visitor
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1 Message
I cancelled Xfinity on 12/10, [EDITED PII], but it doesn't seem to be cancelled. I don't want to pay for service after 12/10/25. can someone from Xfinity DM me please?
EG
Expert
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114.9K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3K Messages
10 hours ago
Hello, @user_pttzyq happy to check this for you. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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XfinityThomasC
Official Employee
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3K Messages
9 hours ago
Thank you for reaching out on the Community Forum for support with your cancellation inquiry @user_pttzyq. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!
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