3 Messages

Tue, Sep 21, 2021 12:36 PM

How to Add Voice and Get Direct Bill Discount to Existing Account


1. I will bring my own "approved" EMTA

2. Need to get number ported from current phone provider

3. Want to go to direct-bill "paperless" and obtain discount

Can't decipher the code of how to do online. Do I have to go to a local Comcast Store or can you advise how to do online?


Accepted Solution

Official Employee


87 Messages

1 m ago

Hey there! @user_d95d28


I'd love to help with your request for changes to your account. For the phone portion, we will need to process this change on our end.  


Could you please send our team a private message with your full name and full address?


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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