How to add Apartment number in existing address

I made an order for new service but system didn’t allow me to specify appt number.

how do I add it\modify it now.

I afraid modem will be shipped to complex address or will be lost

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XfinityChristy

Official Employee

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2.4K Messages

18 days ago

user_ur9ip3 I completely understand your concern. It's so important that your new modem gets to you safely and without any issues. I can definitely help make sure your order is correct and going to the correct address. Please send us a direct message with your full name and the service address, including your apartment number, and we'll get that updated for you right away.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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user_ur9ip3

How to add Apartment number in existing address

XfinityChristy

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