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user_8zh4i9
1st Topic

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2 Messages

Saturday, September 27th, 2025 6:11 AM

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How to access the chat window

I was having a conversation with a customer representative through chat window earlier. But the chat window icon disappeared after a webpage refresh. Can someone tell me how to access the chat icon?

Question

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Updated 

6 months ago

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XfinityDena

Official Employee

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4.2K Messages

6 months ago

@user_8zh4i9 How may we further assist you?

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user_8zh4i9

Visitor

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2 Messages

Never mind. The chat icon is showing up again for me now. 

6 months ago

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XfinityVictor

Official Employee

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2.1K Messages

Awesome, are you able to contact an agent?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

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