Hello there! Thank you for reaching out to our team through Forums. We have a great tool online to help update your plan https://www.xfinity.com/digital/offers/plan-builder just make sure to sign in with your primary Xfinity UserID.
You can also send us a direct message with your full name and service address to get started.
To send a direct message:
Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
user_263jvp thank you for using the Xfinity Community Forums page to reach out. The overall cost of service can very based on a number of factors, such as the number of services you have overall and if you choose to add equipment.
Because our Xfinity Forums team is the best in the business we will be sure to find the best available option to fit your needs and remain within budget. Can you send me a direct message with your full name and complete service address to get started looking into your options?
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
113.3K Messages
6 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityEva
Official Employee
•
2K Messages
6 months ago
Hello there! Thank you for reaching out to our team through Forums. We have a great tool online to help update your plan https://www.xfinity.com/digital/offers/plan-builder just make sure to sign in with your primary Xfinity UserID.
You can also send us a direct message with your full name and service address to get started.
To send a direct message:
2
0